Our Warranty

Our Warranty

Our Warranty

Who is covered:
This limited warranty (“warranty”) is given only to the original end use / retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
If you purchased a product from someone other than CapsulCN LLC or if the product was used (including but not limited to floor models or refurbished product by someone other than CapsulCN LLC), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:
Everything. We cover every part of every machine that we sell. That being said we do have some small conditions.

What is the length of the Warranty Periods: 
One year from the original purchase date.

What is NOT covered:
This warranty does not cover:
1) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);
2) Damage resulting from use of non CapsulCN LLC parts;
3) Problems arising from anything other than defects in materials or workmanship.
All of this being said we are laid back and if you have any problems what so ever get in contact with us and we will aim to get you back in business as soon as we possibly can.

What to do if you think your Product is eligible for warranty:
Get in contact with us. You can do this via our website www.ipharmachine.com & www.capsulcn.com or emailing us capsulcn.sale@gmail.com. You need to get in contact with us within the applicable warranty period.

What CapsulCN LLC will ask you to do:
We will ask you to send a description of the problem and a digital photo of the part that you think is defective. If you are unable to find the fault then you can send the item back to CapsulCN LLC (This must be done at your own expense). We will then work out what gone wrong and quote for the repairs. You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping. So please use a good shipping agent with a tracking number.

What CapsulCN LLC will do:
We will work our hardest to get the parts to you as soon as we possibly can. If the problem reported concerning your Machine is covered by this warranty and if you reported the problem to CapsulCN LLC within the applicable warranty period, CapsulCN LLC will replace the faulty parts or entire machine at no charge to you. CapsulCN LLC reserves the right to supply a refurbished or remanufactured replacement Machine and/or refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or parts will be returned to you freight prepaid or made available for you to pick up at CapsulCN LLC.


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