Here offers a troubleshooting guide for automatic pill counter. This chart contains 7 faults. According to the causes to fix them could be much easier.

No. Malfunction state Malfunction cause
1 Material comes out simultaneously in both sides. Position of the orbit outlet is incorrect; it should be fixed in the middle of electric eye base.
2 The pill number displayed on the screen does not change, and indicator of electric eye remains ON. 1. Electric eye is covered by powder.
2. Capsules or tablets are stuck in front of the infrared emitter.
3. Infrared emitter failed.
4. Infrared emitter is not aligned to electric eye.
3 The pill number displayed on the screen does not change, and indicator of electric eye remains OFF. 1. Socket of electric eye is not plugged.
2. Electric eye is in short circuit or welding point drop down.
3. Direct lighting towards the machine.
4. Machines placed outdoors or near window, under direct sunlight.
4 Number incorrect (0 to 3 per bottle) 1. Rotating speed is too high.
2. Doped with debris.
3. Position of orbit outlet is slightly biased, which should be fixed in the middle of electric eye base.
4. Position of skew is too high.
5. Material piling leads to overlap.
5 Number incorrect (bigger than 10 per bottle) 1. Electric eye is covered by powder.
2. Infrared LED fault.
3. Machines placed near window, under direct sunlight.
4. Light indoor is too strong.
5. Electric eye is aging.
6. Isolation plug is in poor contact. Loose joints, or open circuit of internal copper lead to poor contact.
6 Glass disc cannot rotate. 1. Glass jammed - push the glass with hand, if it is completely unable to be move, then the glass may be stuck by capsules or orbit; if there are clearance, it may be the problem of gears, motors, circuit, so please check them sequentially.
2. Fixing screws on glass disc are loose off.
3. Screw on gear is loose off, or reduction gear in motor is worn.
4. Check circuit, including switches, motor connectors, governor, knobs, fuses, etc.
7 Capsules cannot swing around. 1. Electric iron burned.
2. Rod and fork shaker need refueling.
3. When filling the tablet, edge and metal are in friction.

If there comes a malfunction of the counting machine that you cannot handle, please consult a professional mechanics.